Service Excellence Department – Patient Liaison Services

A warm welcome from the Patient Liaison Services Team

Our Family Atria for patients and visitors are located on each of our surgical and procedure floors. Each area is staffed by patient liaisons and volunteers who will greet you and are available throughout the day to answer your questions. We aim to make your visit as comfortable as possible.

When you arrive, please check in at our reception desk. If you are accompanying a patient and would like to leave the area, please leave a phone number with our liaison staff.

For your comfort and convenience, each of our Family Atria offers:

Complimentary cell phone charging stations
Complimentary coffee and tea (ask patient liaisons for more details)
Free Wi-Fi: HSSGuest

Newspapers and magazines
Vending machines
Pyramid Café (4th floor and lobby)

At HSS, cafés are located in the lobby and the 4th floor of the main Hospital and on the ground floor of the Belaire Building. For information on area parking, restaurants, pharmacies, flower shops and many other services, please see our complete Neighborhood Directory or our quick-reference Neighborhood Guide below.

The HSS Neighborhood Directory has been compiled to assist patients and visitors during their time at Hospital for Special Surgery. These establishments are located in close proximity to HSS. We hope that having knowledge of the surrounding area will help you to feel more comfortable making use of all it has to offer. The directory is compiled for the convenience of our patients and visitors. It does not represent endorsements of any of the establishments listed. As establishments are subject to a high turnover rate in the New York area, the information in this guide is subject to change.

The HSS Neighborhood Guide provides visitors with a quick list of area options to wait for loved ones.